Non-Technical & IT Trainer

Job Description

About the role

Non-Technical and IT Trainer is responsible for delivering training programs that enhance the knowledge, skills, and performance of dealers staff in non-technical areas. This includes customer service, sales processes, digital tools, and IT systems used across Sales and aftersales operations. 

What you’ll be doing

• Develop and deliver qualification training on topics like customer service, communication, and IT systems (e.g., CROSS, Service Cube) to improve service quality in line with the brand guideline.
• Provide best practices for handling enquiries, feedback, and complaints to boost customer satisfaction.
• Equip teams with skills in service management, parts inventory, and sales support, focusing on efficiency and customer-centric processes.
• Assess training effectiveness and identify skill gaps to guide improvement actions.
• Collaborate with other department to align training with organisational goals and system updates.
• Serve as a liaison between the training academy and IT teams to ensure smooth tool integration.
• Stay current with Brand processes, adapting training to reflect new policies and technologies.

What we’re looking for

• Bachelor’s degree in business, Education, or a related field, or equivalent experience in training or aftersales support.
• Proven experience as a trainer, preferably within the automotive industry or a customer service-focused role with a sales component.
• Strong understanding of customer service best practices, parts management, dealership operations, and sales techniques, including up-selling and cross-selling.
• Familiarity with automotive software systems and dealership operations (Volkswagen/Audi experience preferred).
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational skills, attention to detail, and a commitment to continuous learning and improvement.